Version of 4 October 2026
We sell food, household goods, personal care and children's products, and we make sure every order arrives intact and fresh. This page explains how to return a product and what we do if something is wrong with it. These rules are based on the Civil Code of the Republic of Moldova (provisions on distance contracts with consumers) and Law No. 105/2003 on consumer protection.
1. Check your order on delivery
Inspect the items in front of the courier or at the pickup point: quantity, packaging, best-before dates. If you find damage, missing or wrong items, or an expired date, tell the courier — they will note it on the delivery note. We will replace such items or refund you.
2. Withdrawal within 14 days
If you buy as an individual for personal use, you may withdraw from the purchase within 14 calendar days of receiving the goods without giving any reason — except for the goods listed in section 3.
- How to tell us. Before the 14 days expire, e-mail info@adl.market or call +373 79 909 980 with your order number and the items you are returning. You may use the model form below, but you don't have to.
- How to return the goods. Within 14 days of notifying us, bring the goods to our warehouse or send them there. The buyer bears the direct cost of returning the goods.
- Condition of the goods. You may inspect the goods as you would in a shop. If they were handled beyond that, we may reduce the refund by the amount of the diminished value.
- Refund. We will refund the price of the goods and the standard delivery cost (if you paid it and are withdrawing from the whole order) within 14 days of receiving your notice. We may wait until we receive the goods or you show proof of dispatch. Refunds are made using the original payment method, with no fees on our side.
3. Goods not covered by the right of withdrawal
The following cannot be returned or exchanged:
- food and drinks of proper quality — whether or not the packaging has been opened;
- sealed goods unsealed after delivery that cannot be returned for health protection or hygiene reasons: cosmetics, personal hygiene products, baby care products (nappies, wet wipes, etc.);
- goods that, after delivery, have become inseparably mixed with other items.
So, for example, household goods can be returned within 14 days. These restrictions do not apply to faulty goods — see section 4.
4. Faulty goods
If a product is spoiled, damaged, has a hidden defect, is past its expiry date or does not match its description, you may, at your choice, request a replacement, a proportionate price reduction or a refund (Law No. 105/2003, Civil Code). This applies whether or not the packaging has been opened.
- Contact us as soon as possible: for food — within its shelf life; for other goods — within the warranty period or, if none is set, within the time limits provided by law.
- Send the order number, a description of the problem and photos of the product and packaging showing the production or expiry date.
- We will review your request within 14 calendar days. If needed, we will collect the product or ask you to bring it to the warehouse; we bear the costs related to faulty goods.
5. Purchases by legal entities
The 14-day right of withdrawal applies to consumers only. For legal entities, claims about quantity and visible condition are accepted on delivery, and claims about hidden defects in accordance with the Civil Code and the agreed terms.
6. Where to return goods
To our warehouse: 10 Nicolae Dimo Lane, Durlești, Chișinău (map). Mon–Fri, 09:00–18:00. Please call +373 79 909 980 in advance and have your order number with you.
7. How refunds are made
Refunds are made using the original payment method: for bank transfers, to the account the payment came from or another account you specify; for card payments, to the same card. How long the money takes to arrive after our transfer depends on your bank.
8. Model withdrawal form
To: ADL TRADE S.R.L., info@adl.market
I hereby give notice that I withdraw from my contract of sale of the following goods: ___.
Order number: ___. Received on: ___.
Name: ___. Address: ___.
Bank details for the refund (if paid by transfer): ___.
Date: ___. Signature (for paper notices): ___.
Contacts
+373 79 909 980 · info@adl.market · Mon–Fri, 09:00–18:00. If we could not resolve the issue together, you may contact the Agency for Consumer Protection and Market Surveillance or the courts. General purchase rules are in the Terms and conditions.