Version of 4 October 2026
These Terms and Conditions govern the use of the adl.market website and the purchase of products from the ADL.MARKET online store. By placing an order you confirm that you have read and accept these Terms. Please read them carefully and keep a copy.
1. The seller
ADL TRADE S.R.L., IDNO 1025600024518
Registered address: mun. Chișinău, sec. Râșcani, str. Gheorghe Madan nr. 87/7
Office: str. Serghei Lazo nr. 40, etaj 7, Chișinău, MD-2005
Warehouse (pickup and returns): 10 Nicolae Dimo Lane, Durlești, Chișinău
Phone: +373 79 909 980 · E-mail: info@adl.market · Mon–Fri, 09:00–18:00
This information is provided in accordance with Law No. 284/2004 on electronic commerce and Law No. 105/2003 on consumer protection.
2. Definitions
- Site — adl.market and all its language versions;
- Buyer — an individual who buys products for personal, family or household purposes (a consumer), or a legal entity or sole trader buying products for its business;
- Order — a request to buy products placed on the Site;
- Contract — the sales contract concluded at a distance between the Seller and the Buyer through the Site.
3. Applicable law
The relationship between the Seller and the Buyer is governed by the laws of the Republic of Moldova, in particular the Civil Code (including its provisions on distance contracts with consumers), Law No. 105/2003 on consumer protection, Law No. 284/2004 on electronic commerce, Law No. 306/2018 on food safety and Law No. 279/2017 on the provision of food information to consumers.
These Terms do not limit the rights that the law grants to consumers. If any provision of these Terms conflicts with mandatory rules of law, the law prevails. The right of withdrawal and consumer guarantees apply only to individuals acting as consumers; purchases by legal entities are governed by the general rules of the Civil Code and any separately agreed terms.
4. Using the Site
- The catalogue is available without registration. You can order as a guest or through your account.
- Orders may be placed by persons over 18 with full legal capacity and by representatives authorised to act on behalf of legal entities.
- Provide accurate details and keep your password secret. Actions in your account are deemed to be yours until you notify us of unauthorised access.
- You must not disrupt the Site, scrape data in bulk by automated means, place fictitious orders or abuse promotions. In such cases we may cancel the order or restrict access to the account.
5. Products and product information
We strive to keep product descriptions, ingredients, nutrition facts, allergen information, best-before dates and photos accurate. Photos may differ slightly from the product — for example, if the manufacturer has updated the packaging. The information on the product label prevails over the description on the Site. If you have allergies or follow a special diet, always check the label before consumption.
Stock levels are updated automatically, but in rare cases a product may run out after an order is placed. We will then contact you and offer a replacement or remove the item from the order. If the order has already been paid, we will refund the missing item.
6. Prices and promotions
- Prices are in Moldovan lei (MDL) and include all applicable taxes. The delivery cost is shown separately before you confirm the order.
- The price shown on the Site when you place the order applies; later price changes do not affect a placed order.
- If a price contains an obvious technical error (for example, many times lower than usual), we will tell you before the order is dispatched. You can then confirm the order at the correct price or cancel it at no cost.
- Promotions and promo codes apply on the terms stated when they are published: period, minimum amount, usage limits, first order only, etc. One promo code can be applied per order. Discounts cannot be exchanged for cash.
7. Placing an order and concluding the contract
- Add products to the cart and proceed to checkout.
- Enter your contact details and choose delivery and payment methods; for a legal entity, enter its name, IDNO and registered address.
- Review the order: products, quantities, prices, delivery cost and total. You can correct any details before submitting the order.
- Confirm that you accept these Terms and the personal data documents and click “Place order”. By clicking this button you undertake to pay for the order.
- We will e-mail you an acknowledgement with the order number and contents.
The contract is concluded when we confirm the order — by phone or by e-mail. The acknowledgement of receipt does not in itself mean that the order is accepted. We may decline an order, for example if a product is out of stock, the address is outside our delivery area or there are reasonable grounds to suspect fraud. In that case we will tell you and refund any payment received.
We keep the order data; a copy is in the e-mail and, for registered customers, in the account. The contract is concluded in the Site language chosen at checkout: Romanian, Russian or English.
8. Payment
Available payment methods are shown at checkout and described on the Payment page. Bank transfer is currently available, using the details in the order e-mail. As a rule, the order is packed and handed over for delivery once payment is received.
9. Delivery and pickup
Delivery areas, prices, times and the minimum order amount are listed on the Delivery page and calculated at checkout. Delivery times are estimates; if we cannot meet them, we will let you know in advance.
If an order is not delivered within the agreed time — or, if no time was agreed, within 30 days of the contract being concluded — the consumer may cancel the order and receive a full refund.
Ownership and the risk of accidental loss of or damage to the products pass to the Buyer when the products are handed over to the Buyer or to a recipient designated by the Buyer. Check the order on delivery — this is the easiest way to resolve damage or missing items.
10. Withdrawal and returns
A consumer may withdraw from a distance contract within 14 calendar days of receiving the products without giving any reason. The right of withdrawal does not apply to food and drinks of proper quality, or to sealed goods unsealed after delivery that cannot be returned for health protection or hygiene reasons (cosmetics, hygiene products). The procedure, deadlines, exceptions and a model withdrawal form are set out on the Returns policy page.
11. Product quality and complaints
We sell products that meet safety and quality requirements. If a product turns out to be faulty — spoiled, damaged, past its expiry date or not as described — the consumer may, at their choice, request a replacement, a proportionate price reduction or a refund, and exercise the other rights provided by Law No. 105/2003 and the Civil Code. Complaints about food products must be made within the product's shelf life. How to file a complaint is described on the Returns policy page.
12. Liability
We are liable for performing the contract in accordance with the law. We are not liable for failure to perform due to force majeure, for the consequences of incorrect details provided by the Buyer, or for deterioration of products caused by improper storage or use after delivery. Temporary unavailability of the Site due to maintenance or failures does not affect orders already accepted.
Nothing in these Terms limits our liability where the law does not allow it, in particular for harm to the consumer's life, health or property caused by a faulty product.
13. Intellectual property
The design, texts, photos, software code and other materials of the Site belong to ADL TRADE S.R.L. or are used lawfully and are protected by Law No. 139/2010 on copyright and related rights. Trademarks belong to their owners. You may not copy or use the Site's materials without our written permission, except where permitted by law.
14. Personal data, cookies and commercial messages
We process personal data in accordance with the Personal data processing and Privacy policy documents, and cookies in accordance with the Cookie policy. We send marketing messages only with your consent, as required by Law No. 284/2004 on electronic commerce; you can unsubscribe at any time.
15. Enquiries and dispute resolution
Questions and complaints are accepted by phone at +373 79 909 980, by e-mail at info@adl.market and at our office address. We aim to reply as quickly as possible and no later than 14 calendar days.
We seek to resolve disputes amicably. Consumers may also contact the Agency for Consumer Protection and Market Surveillance (Agenția pentru Protecția Consumatorilor și Supravegherea Pieței) or the courts of the Republic of Moldova. The Contract is governed by the law of the Republic of Moldova.
16. Changes to these Terms
We may amend these Terms. The new version, with its date, is published on this page. An order is governed by the version in force when it was placed.
17. Language versions
These Terms are published in Romanian, Russian and English. In case of discrepancy between versions, the Romanian version prevails.